We at RoadExpress Technology Private Limited and our affiliates (hereinafter referred to as “RoadExpress”, “we”, “us” or “our”) consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services, and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.
Please read this Privacy Policy carefully before accessing or availing our Services.
In this policy, the below terms shall have the following meanings:
Shall mean the entity (individual/firm) who is financially responsible (the buyer) for the receipt of a shipment from a Consignor.
Shall mean a person or firm (usually the seller) who avails the Services of RoadExpress to deliver a consignment to a Consignee.
Shall mean any person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, contact details, or location data.
Shall mean any individual or organisation providing services to RoadExpress on a contractual basis.
While using our Services, we may ask you to provide us with certain personally identifiable information (also known as PII or Personal Information) that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:
If you provide us any Personal Information of another Data Subject, you must ensure that you are authorised to do so and that such person is informed about this Privacy Policy.
You can choose not to provide any Personal Information that we may request of you, but, in general, the Personal Information we request is required in order to provide you with access to and use of the Services, and the lack of such information may prevent us from doing so and impact the service capability and certain features of the Services.
We may ask you to provide certain additional information about yourself on a case-to-case basis in relation to our Services. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, or any anonymised or aggregated data (“Other Information”) is not considered as PII or Personal Information.
We may collect information from phones you use to access our applications and based on your phone settings and permissions. Information that we obtain from these devices may include:
We provide a range of Services including (without limitation) various delivery and logistics solutions through innovative technology and connected tools. In order to achieve this, we collect Personal Information from you in a number of ways including:
We use the collected data to provide, develop, and improve the services that we offer you. Some of these purposes include (without limitation) the following:
As a rule, we do not transfer or share your Personal Information with any third party unless we are required to do so. We may share your Personal Information in the following ways:
We may disclose your Personal Information with group companies of RoadExpress for the purposes set out in this Privacy Policy, including:
We may disclose your Personal Information in good faith belief that such action is necessary to:
Our application uses Google Analytics, a web analytics service offered by Google that tracks and reports traffic. Google Analytics uses cookies that are stored on your computer and enable analysis of your use of the application. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network.
Opt-Out Process: You can opt out of having your activity on our application available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visits and activity. The add-on can be downloaded and installed from: http://tools.google.com/dlpage/gaoptout?hl=de. However, please note that in this case, you may not be able to use all functions of our website or mobile applications to their full extent.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
We may engage Third Party Vendors and individuals to facilitate our services or to perform Service-related transactions or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Before engaging any third-party vendor, we check their security practices and regularly conduct their security and privacy assessments.
Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. No transfer of your Personal Information will take place to an organization or a country unless there are adequate security controls in place.
As we aim to deliver a greater customer experience, we might sell or buy other service lines or business ventures. During any such transactions, we may have to provide customer information. Any such disclosure shall, of course, be subject to the safeguards set out in this Privacy Policy.
We will retain your Personal Information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter to comply with audit, accounting, contractual, technical, and legal requirements, and/or to resolve any future disputes. We may retain Other Information, including non-personal information indefinitely or to the extent allowed by applicable law.
We take information security very seriously and maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Application, data, infrastructure, and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement the enforced practices. Considering the “Right to Privacy” as a fundamental right of an individual, we have adopted various measures to protect privacy.
Some solutions may link you or enable you to obtain certain services from third parties, including for the purpose of making a payment or sharing content through social media. When you do so, your Personal Information may be collected by those third parties, and not by us. We recommend that when you obtain such solutions from third parties, you review their privacy policy as the security of your data will be subject to their privacy terms rather than this Privacy Policy. We will not be responsible or liable in any manner with respect to how such third-party sites collect and/or use your information.
Our Services are not aimed at children (under the age of 18) and do not provide information specifically targeting children. If you are under 18 you may use our Services only with the involvement of a parent or legal guardian. However, if you have visited our application or used our Services, we may store your details as set out in this Privacy Policy.
You have the right to enquire on:
We may update RoadExpress's Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the application directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
By using our website, applications, or our Services, you consent to our Privacy Policy. You will also be asked to review and consent to our Privacy Policy when you create an account with us.
You can delete your account at any time by contacting us via the "Contact Us" link or via: Go to Profile > Help & Support > Delete My Account and select Proceed button.
At RoadExpress, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your Personal Information or generally about this Privacy Policy. You can always reach out to us at [email protected] with your grievances or questions.
This Privacy Policy was last updated on January 10, 2024.